Shipping policy

At ORBE, we aim to process and ship every order as quickly and efficiently as possible. Each order is handled with care so your items arrive safely.

Order Processing

All orders are processed and prepared within 1 business day after payment has been successfully received.

Orders are only confirmed once full payment has been completed. ORBE does not hold items without payment due to our FIRST COME FIRST SERVE policy and limited product availability.

Shipping Locations

ORBE currently ships to:

  • Canada

  • United States

  • Mexico

All orders are shipped using Canada Post.

Shipping rates are calculated at checkout based on the customer's location and the carrier's pricing.

Estimated Delivery Times

Ontario:
3–5 business days

Rest of Canada:
3–8 business days

United States:
5–10 business days

Mexico:
7–14 business days

Please note that delivery times are estimates only and may vary depending on carrier operations, customs processing, weather conditions, or other factors outside our control.

Tracking Information

Once your order has been shipped, you will receive an email confirmation with a tracking number so you can monitor the progress of your shipment.

Local Pickup – Toronto Eaton Centre

Customers located in Toronto may choose Free Local Pickup during checkout.

Pickup takes place at:

Toronto Eaton Centre
Toronto, Ontario

Pickup times must be scheduled in advance after placing an order.

Pickup Schedule

Monday – Friday:
5:00 PM – 8:30 PM

Saturday – Sunday:
Flexible availability (by agreement)

To arrange your pickup time, please contact us:

Phone: 647-926-9917
Instagram: @Orbe_Resell

Failure to attend the agreed meeting time may result in delays or rescheduling depending on availability.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information when placing an order.

ORBE is not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete address details provided by the customer.

Customs & Import Duties

International orders shipped to the United States or Mexico may be subject to customs duties, taxes, or import fees depending on the destination country.

These charges are the responsibility of the customer and are not controlled by ORBE.

Thank you for supporting ORBE.

Always Moving. Always Selling.